Ooredoo is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which Ooredoo operates.  The Group’s ESS transformation programme must therefore ensure the successful delivery of the transformation in context of:

• Alignment of the Program objectives with the overall Ooredoo strategy

• Rapidly changing ICT environment

• Management of executive and shareholder expectations across the OpCos throughout the transformation

• Management of employee, customer and supplier expectations

• Constant dynamics and local challenges in the economic, regulatory and legal environments

This position will work with the Ooredoo Group and OpCo Functional Leadership Team and Program Team, the Manager, Plan to Perform will be accountable for the successful delivery of ESS Transformation Program by crafting a standardized process within the Plan to Perform process workstream. The program aims to implement a unified way of working across Finance, Sourcing and Human Resources with clear roles and responsibilities that eliminates redundancy and promotes efficiency.

The role will ensure a coordinated approach throughout Ooredoo, enabling Ooredoo operations to execute their mandates effectively.

The  Manager will be accountable to ensure seamless integration of cross functional processes across streams and leverages leading practices.

The role will report into the Director: Global Process and will be subject to Governance via ESS SteerCo and Program Leadership.

• Provide Business subject matter expertise in the field of Plan to Perform to lead the process design and requirements definition for the program.

• Participate and provide input in various workshops to develop detailed business processes for Plan to Perform and review them with stakeholders until they are approved by the authorized persons.

• Provide insight and recommendations from a functional and systems perspective on the design of a short- and long-term solution.

• Conduct review sessions to assess the alignment of the solution design to the business requirements.  

• Support the design of the unified process by actively participating and providing input towards business workshops. 

• Reviews and assures your respective business processes and ensures the appropriate governance is in place to manage deviations from the unified processes.

• Reviews and assures the Functional Requirements Specification and Requirements Traceability Matrix. 

• Identifies areas of clarification and questions ahead of workshops.

• Identifies and documents requirement gaps.

• Participates to workshops and clarify questions around integration points and support with the development of business requirements. 

• Conducts review sessions with Business Owners, SI to assess the alignment of the solution design to the business requirements. 

• Participates to workshops with the SI technical team and OpCos to review new requirements (customizations) to determine whether they are acceptable. 

• Participates to workshop (s) with SI and Business owners to understand, review the fixes or remediation actions provided by the SI against the requirements review findings and provide recommendation for approval. 

• Reviews business design deliverables from the SI and document findings.

• 8-10 years of Functional Management Experience

• Minimum 5 years in sector industry

• Experience in doing business process analysis, system design and implementation, process design work.

• Understanding of touchpoints with different business cycles like acquire to retire, record to report etc.

• Various aspects of the process like business process controls, reporting requirements, authorization consideration, availability of data are analyzed thoroughly while finalizing the design in the system.

• Sound capability to clearly articulate messages to a variety of audiences

• Proven track record of business improvement

• Understanding of functional areas and/or products associated with specific initiative.

• Ability to drive change management work stream in a project context with limited guidance.

• Sound business judgment to ensure cultural aspirations are well integrated in performance improvement activities.

• High level of energy and creativity for transformation, willingness to go the extra mile.

• University degree, Master’ is required.