This position belongs to the , whose task it is to develop, plan, and execute the processes and governances defined to guarantee successful execution of Qtel online strategy.

• Develop, maintain and supervise the execution of Qtel online strategy
• Develop, initiate and execute governances related to unit functions, including: online shops, content management life cycle, logistics, online CSR, etc..
• Design/reengineer the required processes and procedures, ensure cross-functional alignment
• Achieve revenue targets as set by the management
• Define requirements and enhancements for new and existing digital services and manage their implementation including their effect and/or readiness on other department/functions and existing systems
• Get acceptance and support from related Business Unites
• Keep updated on the business and technological developments within the area. Continuously work on introducing new channels based on emerging technologies such as IPTV, mobile Apps, ... etc
• Coordinate with internal and external stakeholders to guarantee proper delivery of content, services, products and CSR requests including online PR and marketing
• Manage online shops inventory
• Manage logistics
• Manage online customer service & support processes
• Manage content update life-cycles
• Coordinate with content services outsourcing partners

Costs & Profitability

• The role holder is responsible for the implementation of any digital service (self service) in the allocated timeframe.
• The role holder is responsible that the implementation is within the allocated budget and that any vendor implementation is within the agreed contractual limits.
• The role holder will be accountable to meet the revenue target KPI defined for Qtel online shops

Customers

• The position requires interfacing with all business units within Qtel to define requirements and enhancements for existing and new online channels and/or services, also to make sure that cross-functional alignment is well managed
• The interfacing and management of Vendors and 3^rd Party content and products providers is an integral part of this position.

Business orientation

The position requires staying in touch with the development within the specific area and reacting to these in the best interest of Qtel.

Planning & Organizing

• The role holder is responsible to prepare road maps for the execution of Qtel online strategy, to introducing or enhancing new and existing online projects or services.
• The role holder shall make sure that all involved parties, e.g. Group Communication, Sales & Services, Corporate Dept, O&M, etc are informed of any deadlines they are responsible for and follow up on a regular basis to ensure that all milestones are met on time.

Problem Solving

The role holder shall at any time point out and report problems that will obstruct the unit functional progresses. If such is the case, the role holder shall actively try to solve the problem by alternative means.