Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
Responsible for the oversight of the customer journey optimisation of the eCommerce platform, Mobile Application and other digital channels through a thorough analytical understanding of the opportunity areas and the customer pain points. This position will work closely with online platform support partners, marketing communications, digital marketing agency and with the business intelligence teams to ensure that all the digital KPIs are properly measured, tracked and optimised.
This role will orchestrate and establish a framework to design the data layers to deliver the most optimised costs to acquire the customers online, build retention & cross sell, remarketing strategies to improve the AOV ( Average Order value ), Cost Per Acquisition ( CPC ) and LTV (Lifetime Value) of customers. In addition to tracking, reporting and optimising the online measures, this role will lead the online data strategy to identify, remap all the customer touch points to finalize the right engagements.